Shipping policy

Thank you for visiting and shopping at themoonlitshell.com.​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

COVID UPDATE: Due to COVID-19 and corresponding shipping delays, please allow for 1-2 additional days of transit time. Tracking will be available on all orders.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

USPS Mail and UPS Delivery*

Estimated delivery time

5-7 business days or 2-3 business days from purchase date.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

themoonlitshell.com​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

themoonlitshell.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier first to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the U.S.

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.